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Privacy Policy

Last updated: 4 November 2026

 

QUOTEWISE LTD is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal data when you use our website, contact us, request an energy review, or use our commercial energy brokerage services.

QUOTEWISE LTD is the data controller responsible for your personal data.

Company number: 17558419
Registered office: Unity Business Centre, 26 Roundhay Road, Leeds, United Kingdom, LS7 1AB
Email: info@quotewiseltd.co.uk
Website: www.quotewiseltd.co.uk

 

1. Information We May Collect

Depending on how you interact with us, we may collect and process information including:

  • your name, job title and business details;

  • business address, email address and telephone number;

  • information contained on commercial energy bills;

  • electricity MPAN and gas MPRN information;

  • current supplier and contract details;

  • contract start and end dates;

  • annual consumption, EAC or AQ information;

  • unit rates and standing charges;

  • letters of authority and related documentation;

  • quotations, recommendations and supplier contract information;

  • correspondence between you and QuoteWise;

  • call recordings where calls are recorded;

  • website usage and technical information such as IP address, browser type and device information.

We generally provide services to businesses. However, information relating to sole traders, partnerships, directors, employees or other identifiable individuals may constitute personal data under UK data protection law.

2. How We Collect Information

We may collect information directly from you when you:

  • complete a form on our website;

  • contact us by telephone, email or another method;

  • provide us with an energy bill or other contract information;

  • sign a Letter of Authority;

  • ask us to obtain or compare energy quotations;

  • enter into discussions with us regarding energy procurement or renewals.

Where authorised, we may also obtain information from energy suppliers, procurement partners, industry databases and other organisations involved in providing our services.

We may also obtain information from publicly available sources such as Companies House.

3. How We Use Your Information

We may use personal data to:

  • respond to enquiries and requests;

  • review your existing commercial energy arrangements;

  • monitor contract and renewal dates;

  • obtain pricing and contract information;

  • request quotations from energy suppliers;

  • compare supplier and incumbent renewal offers;

  • provide recommendations and explain available options;

  • arrange energy contracts you choose to proceed with;

  • communicate with suppliers and procurement partners;

  • manage Letters of Authority;

  • maintain appropriate records of quotations, recommendations and customer instructions;

  • investigate and resolve complaints;

  • maintain call recordings and other compliance evidence;

  • operate and improve our website and business systems;

  • prevent fraud and protect our business;

  • meet legal, regulatory and compliance obligations.

4. Our Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal data.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide services you have requested or to take steps before entering into an agreement.

Legitimate interests – where processing is necessary for the operation of our commercial energy brokerage business, including customer service, record keeping, contract management and protection of our business.

Legal obligation – where we are required to retain or process information to comply with applicable laws or regulatory requirements.

Consent – where consent is appropriate and has been specifically obtained.

5. Sharing Your Information

Where necessary to provide our services, we may share relevant information with organisations such as:

  • commercial electricity and gas suppliers;

  • energy procurement and brokerage partners;

  • third-party intermediaries involved in obtaining or processing quotations;

  • service providers that support our communications, website and IT systems;

  • professional advisers;

  • dispute resolution or regulatory bodies where appropriate;

  • law enforcement or other authorities where disclosure is legally required.

This may include our procurement partners where they assist us in obtaining supplier quotations, processing contracts or supporting our brokerage services.

We only share information where there is a legitimate reason to do so and only to the extent reasonably necessary.

We do not sell personal information to third parties.

6. Call Recording

Telephone calls made to or from QuoteWise may be recorded for purposes including:

  • compliance;

  • quality assurance;

  • training;

  • resolving disputes;

  • confirming customer instructions;

  • maintaining evidence of quotations, recommendations or contract discussions.

Recordings are stored securely and access is restricted to those who have a legitimate business need to access them.

7. How Long We Keep Information

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

  • the length of a customer relationship;

  • the duration of an energy contract;

  • future renewal requirements;

  • supplier or procurement partner requirements;

  • complaint or dispute records;

  • legal and regulatory obligations;

  • the need to maintain evidence of customer instructions and transactions.

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal data is restricted to individuals and service providers who require it for legitimate business purposes.

9. International Data Transfers

Some of the technology and service providers used by QuoteWise may process or store information outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection law.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • request access to personal data we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your personal data in certain circumstances;

  • request restriction of processing;

  • object to certain uses of your personal data;

  • request transfer of certain information;

  • withdraw consent where processing is based on consent.

You also have an absolute right to object to the use of your personal data for direct marketing.

To exercise your rights, contact us at info@quotewiseltd.co.uk.

We may need to request information to verify your identity before responding to certain requests.

11. Marketing

We may contact existing or prospective business customers regarding relevant commercial energy services where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting info@quotewiseltd.co.uk or using any unsubscribe option provided.

Opting out of marketing will not prevent us from sending service-related communications concerning an existing enquiry, contract, renewal or customer relationship.

12. Cookies and Website Information

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

Technical information collected may include IP address, browser type, device information and information about how visitors interact with the website.

13. Complaints About Your Personal Data

If you have a concern about how we use your personal information, please contact us first so that we can investigate it.

Email: info@quotewiseltd.co.uk
Address: QUOTEWISE LTD, Unity Business Centre, 26 Roundhay Road, Leeds, United Kingdom, LS7 1AB

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will always be published on this page.

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